Salam Sialkot
"Salam Sialkot Helpline" is a single window IT enabled, facility of District Government Sialkot. Envisaged as a Government to Citizen (G2C) interface, the helpline will ensure the quick delivery of critical information, which is otherwise either inaccessible or difficult for the citizens to trace. The relevance of a public helpline is more important in the context of increased focus on e-Governance and with the implementation of the Right to Information Act for providing information to the citizens in a user-friendly manner. Integrated “Salam Sialkot Toll free Helpline“ works on all calendar days except national holidays, 24 x 7. The helpline infrastructure located at PITB Lahore will provide, information and complaint registry services for the benefit of the common citizen with respect to government services.
The helpline is available at 0800-02345 and is accessible from anywhere in the Punjab (Pakistan) free from PTCL and local call rates through cell phones. A tentative framework, is proposed with an aim to show possible links between caller, PITB Lahore infrastructure and relevant. The user can dial the Toll Free Number (0800-02345), the agent will properly guide the user about the process, fee and what documents will be required.